Customer Service

Customer Service is our No. 1 priority at Daniels Cablevision.

In 1989, we became one of the first 100 cable systems in the United States to qualify for the National Cable Television Association's Seal of Customer Service Excellence. To maintain the honor of displaying the seal, we must requalify each year by certifying that we meet or exceed a series of stringent customer service standards. Few cable operators, or any other service providers for that matter, can match our record of customer service:

• Installation and routine service calls are scheduled seven days a week, with Christmas and Thanksgiving the only exceptions.
• Our Carlsbad office is open seven days a week, allowing customers to take care of their cable needs at their convenience.
• Telephones are answered from 7 a.m. to midnight daily by personnel trained to meet our customers' needs. We respond quickly to customers' routine service needs. In fact, if a customer calls before 4 p.m. and needs a service call, we're generally able to respond that day.
• Technicians are on-call 24 hours a day, 365 days a year to respond immediately in the event of a service interruption.
• Preventive maintenance that requires disrupting service is done between 4 and 6 a.m. when few customers are watching.
• We guarantee promptness. If we're late for an installation appointment, it's free. If we're late for a service appointment, the customer receives a $20 credit. But customers shouldn't expect to cash in. We're on time for more than 99 percent of our appointments.