Customer Service
-Customer Service Standards

In 1989, the National Cable Television Association established customer service standards for cable systems to meet. Those that met or exceeded the standards were rewarded with the NCTA Seal of Quality Customer Service, now called the Seal of Customer Service Excellence. Cable operators must requalify for the Seal each year. Daniels Cablevision was one of the first 100 systems in the United States to qualify for the Seal and has requalified for it each year since.

The standards were later enacted into federal law.

Following are the Customer Service standards and Daniels Cablevision performance for the 12-month period ending Sept. 1999:

	Federal Standard	Daniels Cablevision Performance
Average Telephone Hold Time	30 seconds	28.16 seconds
Installation Interval	7 days	3.6 days
Service Call Response	24 hours	12 hours
On-Time rate	NA	99.5%